Frequently Asked Questions

What is the difference between a company that offers care at home and a home health agency?

The two are not exclusive. In other words, they can work together to provide complete care for seniors at home. For example, some require an agency’s medical staff for routine health monitoring, rehabilitation and hospice care. Unfortunately, medical staff members cannot stay for long periods of time without incurring a large expense. Therefore, companies like Kyle’s Care at Home can compliment a medical staff’s services by offering affordable assistance with other, more routine duties that do not require medical training.

What can a Kyle’s Care at Home caregiver do?

Designed to help seniors to remain safe and comfortable in their own home for as long as possible, our service provides assistance for those who need help with their daily routine… for example, meal preparation, assistance with bathing/personal hygiene/dressing, medication reminders, help with laundry and changing bedding, exercise, transportation, shopping and running errands, light housekeeping tasks and many more activities.

How do I know my caregiver will be qualified?

You can have absolute confidence in your Kyle’s Care at Home caregiver. All prospective employees undergo a thorough reference and background check and are also fingerprinted. Our staff is fully insured, bonded and well trained, including specific training mandated by the State of Illinois. We feature supportive, friendly caregivers, and successfuly match personalities to ensure compatibility between caregivers and seniors.

Are your caregivers fully insured and bonded?

Kyle’s Care at Home is a fully insured and bonded Home Service Agency.

What happens if my caregiver is ill?

Typically, we have enough staff members who are able to fill in when needed on an emergency basis. We do our best to ensure our seniors receive the care they require.

How do we make payment?

Kyle’s Care at Home funding and payment options include: Private pay, long-term Care insurance, Veteran’s Assistance Program, and State Funded CCP Program. We offer convenient ACH direct payment transfer for worry-free payment management, along with emailing or mailing invoices all on a bi-weekly basis.

What hours are your services available?

Our services are available for just a few hours a day up to 24 hours a day, seven days a week, including holidays at time and half rate.

Why should I trust Kyle’s Care at Home?

We have been assisting thousands of families with individualized care in the comfort and security of their own homes since 1997. In addition, we are locally owned and managed with management staff having a total of over 50 years of combined experience. Kyle’s Care at Home continues to maintained a perfect score from IDPH audit reviews. To further ensure your absolute peace of mind, our caregivers are fully insured and bonded and fingerprinted. Kyle’s Care at Home is a recipient of a State of Illinois “Certificate of Good Standing.”

Couldn’t I just hire someone on my own?

Kyle’s Care at Home handles all the required responsibilities that are a part of being an employer such as worker’s compensation, payroll, social security taxes, screening, unemployment & liability insurance and more, as mandated by federal and state laws. If employed solely by you, you would be responsible for making sure these employees’ requirements were legally met. In addition, you can have more peace of mind knowing that we have been providing senior care in homes since 1997, with no complaints filed with the Better Business Bureau. References are available upon request.